Advanced Retail Delivery Management

Our Advanced Retail Delivery Management module is designed to manage and minimize customer chargebacks for missing delivery windows.

Advanced Retail Delivery Management

Provides visibility of chargebacks from retail customers

  1. By type of chargeback
  2. Chargeback location
  3. Transportation provider

Provides advanced logging capability

  1. Tracklog on LTL
  2. Tracking on truckload shipments*
  3. Appointment time v actual arrival time
  4. Estimated amount of chargeback

Provides advance warning before routing shipments

  1. On locations have user set excessive chargeback history
  2. Transportation providers that have excessive chargeback history

Provides advance warning when set appointment does not meet delivery requirement

  1. Can alert customer service that delivery appointment outside requirements

Chargeback reconciliation

  1. Estimated chargeback v actual chargeback
  2. Chargeback reason if coded
  3. Chargebacks can be imported or manually entered

Analytics and reporting

  1. Chargeback geographic heat map
  2. Filterable by customer or transportation provider
  3. Estimated v actual chargebacks
  4. Visual or report outputs

When did Walmart OTIF Compliance Begin?

Walmart suppliers have followed delivery compliance guidelines for many years. At first, the system used was called Must Arrive By Date. As online shopping grew, the company sought ways to improve lead times.

The result was the introduction of On Time In Full standards in 2017. OTIF guidelines emphasize narrow delivery windows and full orders.

What are the 2019 Walmart OTIF Compliance Changes?

Trucks delivering to a retail distribution center

In February 2019, Walmart announced changes to its supplier delivery targets. The updated delivery goals are expected to begin in May 2019.

In the past, OTIF compliance was measured as a single metric. Now, there will be two different measurements. On-time deliveries will be one metric. In-full shipments will be the second.

“The separate metrics will help suppliers increase their focus on delivering in-full, which we see as a key to continued improvement with in-stocks,” Walmart spokesperson Michelle Malashock told Supply Chain Dive.

On-Time Factors

To meet Walmart’s on-time requirement, shipments must arrive within a delivery window. The delivery window will vary from shipper to shipper. Generally, a delivery window will be one or two days. Early or late deliveries will result in penalties against the supplier’s scorecard.

In-Full Factors

Shipments to Walmart’s distribution centers should be 100% in-full. This means they will not be under- or overfilled. As with on-time factors, failure to make in-full delivery can have negative consequences.

What OTIF Targets will Shippers Need to Meet?

The changes in May will see more pressure put on “in-full” deliveries. This change is meant to reduce the amount of surplus inventory Walmart keeps in back rooms and distribution centers.

2019 In-Full Target Goals

  • Food Consumables: 97.5 percent
  • General Merchandise: 95 percent

In terms of delivery, “on-time” performance will also be boosted. The biggest change will fall on full load shippers. The previous goal of 85 percent is increasing to 87 percent.

2019 On-Time Target Goals

  • Prepaid Full Truckload: 87 percent
  • Prepaid Less-Than-Truckload: 70 percent
  • Collect Shipments: 95 percent
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